Billing Experience Manager (BXM) – B2B SaaS at prompt

Role overview

Key Responsibilities: - Develop and maintain a deep understanding of our products billing offerings to effectively respond to incoming customer inquiries across our single-channel support system - Be each customer’s champion by providing ongoing support via our help desk platform helping them find solutions to their inquiries - Support development and update of the internal and external knowledge base to help scale our help desk support - Promote customer satisfaction and…