Real Time Analyst at polymarket

Role overview

When a market moves, our queues move with it. The Customer Experience team at Polymarket operates in an environment where volume can spike without warning, driven by breaking news, major events, or a market that suddenly goes viral. Real-time management here is not a background function. It is the difference between customers getting help and customers churning. You will sit inside the CX Operations team, reporting to the Capacity Planning Lead, and you will be the person…