Program And Policy Lead at polymarket

Role overview

The Customer Experience team at Polymarket sits at the intersection of a fast-moving product, a regulated financial environment, and a global user base with real money on the line. The team handles support operations, tooling, and the policies that govern how we treat customers when things get complicated. Right now, those policies live in too many places, apply inconsistently, and weren't built to scale. That's the problem this role exists to solve. You'll own two things:…