IT/Support Operations Engineer (NY) at Baseten

Role overview

RESPONSIBILITIES - Serve as the escalation point for day-to-day technical support, diagnosing and resolving hardware and software issues across our Mac and Windows fleet - Manage user lifecycle administration including provisioning, deprovisioning, and access management across all systems and services - Own the IT onboarding experience for new employees — from laptop setup and account configuration to a smooth first-day experience - Maintain and continuously improve office…