Technical Support Engineer at QuickNode

Role overview

What You'll Do Own and resolve technical support requests from customers, ranging from basic product questions to complex Web3, infrastructure, and integration issues. Triage, reproduce, and debug customer-reported issues using logs, CLI tools, scripting, local proxies, and other troubleshooting methods. Clearly document technical findings, reproduction steps, customer impact, and recommended next actions for Engineering, Infra, Product, and TechOps teams. Translate…