Trust & Safety Operations Manager at suno

Role overview

WHAT YOU'LL DO - Run day-to-day enforcement operations: queue health, latency, SLA attainment and escalation handling across all content categories. - Own vendor and BPO performance: capacity forecasting, quality enforcement, contract performance and site management. - Build and run the training, QA, and calibration program that keeps decision quality measurable and improving. - Manage capacity planning against rapid volume growth, including the tradeoffs between headcount,…