Critical Support Operations Associate, Weekend Coverage at stripe

Role overview

in this role will work either Saturday to Wednesday, or Wednesday to Sunday. Responsibilities Case Execution: Handle escalation cases (Executive Escalations, User Escalations, urgent@/critical@) with speed and sound judgment, ensuring users in business-critical situations receive timely, high-quality support. Provide consistent, reliable coverage for our business critical support flows (urgent@ and critical@). Cross-Functional Coordination: Engage proactively with Incident…